How to track or link a guest checkout order

If you purchased items without logging into an account, your order was processed as a guest checkout. This guide explains how to locate your order confirmation, track delivery progress, or link your purchase to a Fairphone account.

Understanding guest checkouts

A guest checkout does not automatically create a Fairphone account. Your order is only attached to an account if you created one on the confirmation page immediately after completing your purchase. 

Once your parcel ships, you will receive a tracking number to your email address so you can follow your delivery.

What to do if you did not receive a confirmation email

If your confirmation email is not in your inbox or spam folder, your email address may have contained a typo during checkout. Because of this, the purchase cannot automatically link to an account. Please contact Customer Support so our team can help locate your purchase details.

How to link a guest order to your Fairphone account

Our team can attach a past order to your Fairphone account if the email address used during guest checkout matches the email address registered to your account. Contact Customer Support to request your purchase to be linked. 

How to check guest order status

Standard deliveries take two to five days in Europe and two to six days in the United States. If your delivery is taking longer and you do not have a tracking code, reach out directly to check your order status.

Still need help?

If you still require assistance, reach out to our customer support team. You can also open a support request directly through the My Fairphone app pre-installed on your device.