Account and orders

Contacting support

• I saw a social media post or email teasing a potential new product, can you tell me more?

  We’ve noticed a lot of excitement and curiosity surrounding our recent social media posts and emails. We love seeing ...

• How to take photos for your Fairphone support request

  To help us process your request, we'll sometimes ask you to provide clear and accurate photos of your phone or spare ...

Manage your order

• What is the difference between "Out of stock" and "No longer available"?

  At Fairphone, we design our products to last as long as possible. Part of that commitment means keeping our online s...

• How to check and understand your order status

  You can track the progress of your purchase directly through your account dashboard. This guide explains how to view ...

• How to track or link a guest checkout order

  If you purchased items without logging into an account, your order was processed as a guest checkout. This guide expl...

• How to cancel your order

  If you placed an order by mistake or changed your mind on the Fairphone website, you can easily cancel your order you...

Payments

• Military and student discounts at Fairphone

  Fairphone does not offer dedicated military or student discounts, as we focus on keeping our pricing fair, transparen...

• Can I purchase or use Fairphone gift cards in the United States?

  Fairphone gift cards are currently available only for our European online shop. Gift cards cannot be purchased or red...

• Why was my order cancelled?

  Fairphone mostly cancels orders when a payment does not process successfully. You must place a new order to complete...

• How to update or change your invoice

  Once an invoice is issued, legal and administrative regulations strictly limit the changes we can make. This guide ex...

• How to receive or find your Fairphone invoice

  You will receive your official invoice by email as soon as your payment is successfully completed when purchasing dir...

• Troubleshooting credit card payment issues at checkout

  If your credit card payment fails during checkout in our online shop, identifying the cause can help you complete you...

Returns and refunds

• How to return your order for a refund

  Here you'll find everything you need to know about our return process. Please note that this information applies only...

Shipping and delivery

• Buying and using Fairphone products outside of Europe and the United States

  This article explains how to purchase and use Fairphone products if you live outside of our standard European or Unit...

• How to track your order and manage USPS deliveries

  Once you place an order in our online shop, you can easily track its journey from our distribution center straight to...

• How to handle a damaged package or faulty product

  If your package arrives with visible damage or your product does not work as expected, we want to help make it right....

• Shipping and delivery costs in the United States

  The Fairphone online shop ships directly to addresses across the contiguous United States using the United States Pos...

Manage your account

• How to set up and manage your Fairphone account

  Creating a Fairphone account helps you track your orders, manage shipping details, and access Fairphone services in o...