Account and orders

Contacting support

• How to take photos for your Fairphone support request

  To help us process your request, we'll sometimes ask you to provide clear and accurate photos of your phone or spare ...

Manage your order

• How ordering, cancellations, and shipping work for preorders during our US launch

  If you are preordering Fairphone products in the US during our launch period, here is what you need to know about pla...

• How to cancel your order

  If you placed an order by mistake or changed your mind on the Fairphone website, you can easily cancel your order you...

Payments

• Why was my order cancelled?

  Fairphone mostly cancels orders when a payment does not process successfully. You must place a new order to complete ...

• How to update or change your invoice

  Once an invoice is issued, legal and administrative regulations strictly limit the changes we can make. This guide ex...

• How to receive or find your Fairphone invoice

  You will receive your official invoice by email as soon as your payment is successfully completed when purchasing dir...

• Troubleshooting credit card payment issues at checkout

  If your credit card payment fails during checkout in our online shop, identifying the cause can help you complete you...

• Paying for your purchase in Fairphone’s online shop

  You can pay for your Fairphone order using a variety of safe, international payment methods directly in our online sh...

• Sales tax on orders in the United States

  When you buy from Fairphone’s online shop, your tax rate depends on your shipping address. This guide explains how we...

Returns and refunds

• How to return your order for a refund

  Here you'll find everything you need to know about our return process. Please note that this information applies only...

Shipping and delivery

• How to track your order and manage USPS deliveries

  Once you place an order in our online shop, you can easily track its journey from our distribution center straight to...

• How to handle a damaged package or faulty product

  If your package arrives with visible damage or your product does not work as expected, we want to help make it right....

• Shipping and delivery costs in the United States

  The Fairphone online shop ships directly to addresses across the contiguous United States using the United States Pos...

Manage your account

• How to set up and manage your Fairphone account

   Welcome to having a Fairphone Account!Having a Fairphone Account allows you to easily track your orders, save your s...