How ordering, cancellations, and shipping work for preorders during our US launch
If you are preordering Fairphone products in the US during our launch period, here is what you need to know about placing an order, managing cancellations, and tracking your delivery.
What to know before you begin
These details apply to product purchases placed through our US online shop during our initial US release prior to shipping beginning from August 18.
How to place an order
You can browse and purchase Fairphone audio products on the US Fairphone online shop.
- Browse products: Visit our US online shop to choose your audio products. Estimated delivery times are shown directly on the product detail page.
- Complete checkout: Finish your purchase to receive an immediate order confirmation email.
- Order processing: Your order syncs to our system and is held securely until our US shipping partner begins to prepare shipments on August 18.
- Check your order status: If you created an account before or during your order, sign in to your Fairphone account anytime to review your order status.
How shipping and delivery work
All US initial launch orders begin shipping after August 18.
- Tracking your package: As soon as your order ships, you will receive a confirmation email with a USPS track-and-trace number and a direct link.
- Delivery timeframe: Standard delivery takes 2 to 6 business days once your package is in transit, depending on your US destination.
How to cancel an order
You can cancel your order anytime between your purchase date and August 18.
To cancel: Select the cancellation link in your order confirmation email. Not working? Get in touch with our Customer Support team.
Still need help?
If you still require assistance, reach out to our customer support team. You can also open a support request directly through the My Fairphone app pre-installed on your device.