Find the right support for your Boost Mobile Fairphone
If you use a Fairphone with Boost Mobile, the right team to contact depends on whether your request relates to your device hardware or your mobile plan.
- For physical device repairs, phone software, and hardware orders, contact Fairphone.
- For SIM cards, cellular connectivity, and account billing, contact Boost Mobile.
Decide who can help best
| Service area | Fairphone manages | Boost Mobile manages |
|---|---|---|
| Device hardware and software | Physical troubleshooting (cracked screens, cameras, audio), software questions, and operating system issues | Network-specific phone settings and carrier configuration |
| SIM card and activation | Phone hardware compatibility and dual SIM tray queries | Activating, swapping, or troubleshooting physical SIM cards or eSIM profiles |
| Orders and subscriptions | Device purchases, delivery tracking, and order fulfillment for orders from us.fairphone.com. | Boost Mobile cell phone plan modifications, add-on management, and account balance queries |
| Repairs and maintenance | Warranty claims, physical repairs, and replacement spare parts | Network connectivity, service outages, and tower maintenance |
How to contact Boost Mobile for network and account support
Visit help.boostmobile.com to browse available support from Boost Mobile.
Still need help?
First try our self-service portal and then reach out to our customer support team. You can also open a support request directly through the My Fairphone app pre-installed on your device.