Sometimes apps on our phones don't work the way we expect them to work. In these cases, we call them 'misbehaving'. T...
Self repair
Fix it yourself. Find modular replacement steps, tool requirements, and safety instructions to easily swap your screen, battery, or camera at home.
Apps and performance
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Follow these steps if your smartphone is unexpectedly turning off and on.ⓘ These steps require Android 13 or later. F...
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Restarting your Fairphone in Safe mode temporarily turns off downloaded apps. This helps you identify whether a downl...
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If flipping the physical switch on your phone does not launch Fairphone Moments or redirects you to the Google Play S...
Software and updates
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If you cannot unlock your Fairphone because of a forgotten PIN, this guide helps you identify which PIN is locked and...
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If your Fairphone does not turn on, will not charge, or is unresponsive after manually reinstalling an operating syst...
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If your Fairphone continuously restarts, only boots to recovery mode, or fails to reach the home screen, your device ...
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If your phone meets an error during a software update or gets stuck while installing, you can resolve the issue with ...
Calls and network
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Passez à la version françaiseSetting up parental controls on your Fairphone helps you manage screen time, set app lim...
Connectivity
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If you are having issues using the Hotspot on your Fairphone, make sure to read the article Set up a Hotspot. There y...
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If your Fairphone does not connect to your computer or your files fail to appear during a USB transfer, follow this s...
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When you receive an incoming call, the caller identity might sometimes display as private or unknown instead of showi...
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If your Fairphone is having trouble pairing with or staying connected to a Bluetooth device, follow these steps to re...
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If your Fairphone does not detect your physical SIM card or eSIM profile, running a diagnostic check can quickly loca...
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If you are having trouble using NFC (Near Field Communication) on your phone, basic checks can usually get it working...
Hardware issues
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If your physical SIM card is stuck inside your phone, do not force or pull it out. Following proper removal procedure...
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Get help if your smartphone screen freezes, remains completely black, or does not respond to your touch. You can try ...
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If your fingerprint sensor is not recognizing your print or isn't responding, a quick adjustment or cleaning usually ...
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If your Fairphone device was dropped or exposed to liquid, taking swift action can prevent permanent hardware damage....
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If your phone will not turn on or charge, this article outlines your next steps. You might need to test your charging...
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This guide explains how to use our interactive tools to diagnose issues and what to check before you reach out to our...
Repair services
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If your Fairbuds 2 need a repair, we are here to help you get them working again. Depending on whether your issue is ...
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If your Fairbuds need a repair, we are here to help you get them working again. Depending on whether your issue is co...
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Find out everything you need to know about using our online tools to diagnose and resolve issues with your device. Th...
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If your Fairphone device needs a repair, we are here to help you get it working again. Depending on whether your issu...
Repair guides (audio)
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Whether you need to refresh a battery, adjust your fit, or replace a lost earbud, watch the video or select any guide...
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If you lost a single earbud and ordered a replacement, you must perform a factory reset to pair the new Fairbud 2 wit...
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Replace the coin cell batteries in your Fairbuds earbuds to keep your audio playing smoothly. This quick process requ...
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Replacing the silicone rings and eartips on your Fairbuds 2 ensures a comfortable fit, a secure seal, and optimal sou...
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If your Fairbuds 2 charging case is no longer holding a charge, replacing the internal battery is a quick way to rest...
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Replacing the outer shell or charging case core of your Fairbuds is a simple way to keep your earbuds protected and w...
Repair guides (phones)
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If your Fairbuds XL are not connecting via Bluetooth, fail to play audio through a cable, or only produce sound on on...
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If you need to replace a component on your phone in the United States, you can order select parts directly from our o...
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The Fairphone (Gen. 6+) builds upon the design of its predecessor while introducing upgraded internal performance. Th...
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If your smartphone is not working as expected, follow some simple steps to resolve your issue or get further support....
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If your Fairbuds XL needs a repair, we are here to help you get them working again. Depending on whether your issue i...
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If your Fairphone (Gen. 6+) needs a repair, we are here to help you get it working again. Depending on whether your i...
Audio and sound quality
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If your Fairbuds experience choppy audio or unexpected disconnects, adjusting your audio codec or environment usually...
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If your Fairbuds are connected but not playing any sound, or if you are experiencing audio dropouts, a few quick chec...
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Fairbuds, Fairbuds 2, and Fairbuds XL feature Active Noise Cancellation (ANC) to help you focus on your music or call...