Still need help?First try our self-service portal and then reach out to our customer support team. You can also open ...
Self repair
Fix it yourself. Find modular replacement steps, tool requirements, and safety instructions to easily swap your screen, battery, or camera at home.
Apps and performance
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Follow these steps if your smartphone is unexpectedly turning off and on.ⓘ These steps require Android 13 or later. F...
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ⓘ These steps require Android 13 or later. Find out How to check and update your software version. Rebooting into saf...
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If flipping the physical switch on your phone does not launch Fairphone Moments or redirects you to the Google Play S...
Software and updates
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We know it is stressful when your Fairphone is not working properly. Use this guide to diagnose whether your device i...
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If your phone meets an error during a software update or gets stuck while installing, you can resolve the issue with ...
Calls and network
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Passez à la version françaiseSetting up parental controls on your Fairphone helps you manage screen time, set app lim...
Connectivity
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If you are having issues using the Hotspot on your Fairphone, make sure to read the article Set up a Hotspot. There y...
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If your Fairphone does not connect to your computer or your files fail to appear during a USB transfer, follow this s...
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When you receive an incoming call, the caller identity might sometimes display as private or unknown instead of showi...
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If your Fairphone is having trouble pairing with or staying connected to a Bluetooth device, follow these steps to re...
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If your Fairphone does not detect your physical SIM card or eSIM profile, running a diagnostic check can quickly loca...
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If you are having trouble using NFC (Near Field Communication) on your phone, basic checks can usually get it working...
Hardware issues
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If your physical SIM card is stuck inside your phone, do not force or pull it out. Following proper removal procedure...
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Get help if your smartphone screen freezes, remains completely black, or does not respond to your touch. You can try ...
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If your fingerprint sensor is not recognizing your print or isn't responding, a quick adjustment or cleaning usually ...
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If your Fairphone device was dropped or exposed to liquid, taking swift action can prevent permanent hardware damage....
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If your phone will not turn on or charge, this article outlines your next steps. You might need to test your charging...
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If your Fairphone has stopped charging completely or will not turn on when plugged in, a few quick checks can help yo...
Repair services
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If your Fairbuds need a repair, we are here to help you get them working again. Depending on whether your issue is co...
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Find out everything you need to know about using our online tools to diagnose and resolve issues with your device. Th...
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If your Fairphone device needs a repair, we are here to help you get it working again. Depending on whether your issu...
Repair guides (audio)
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The Fairbuds XL modular design makes replacing individual parts quick and simple so your headphones last longer. Ther...
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If you need to replace the fold-open headband cover, internal audio cable, or headband frame on your 2023 model Fairb...
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If you need to replace the headband structure, headband cover, or internal audio cable on your 2025 model Fairbuds XL...
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The headband base connects each speaker unit to the headband frame. If your mounting clips or connection points are d...
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If you experience audio failure or need to replace a damaged left or right earcup, you can install a replacement spea...
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Refreshing worn earpads or cleaning your Fairbuds XL is quick and simple thanks to our tool-free twist-and-click desi...
Repair guides (phones)
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If you need to replace a component on your phone in the United States, you can order select parts directly from our o...
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The Fairphone (Gen. 6+) builds upon the design of its predecessor while introducing upgraded internal performance. Th...
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If your smartphone is not working as expected, follow some simple steps to resolve your issue or get further support....
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If your Fairbuds XL needs a repair, we are here to help you get them working again. Depending on whether your issue i...
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If your Fairphone (Gen. 6+) needs a repair, we are here to help you get it working again. Depending on whether your i...
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If your Fairphone is charging slower than expected, adjusting your settings or switching to a compatible charger can ...
Audio and sound quality
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Fairbuds and Fairbuds XL feature Active Noise Cancellation (ANC) to help you focus on your music or calls by dampenin...