If your physical SIM card is stuck inside your phone, do not force or pull it out. Following proper removal procedure...
Hardware issues
Diagnose physical component faults. Troubleshoot unresponsive screens, faulty buttons, microphone/speaker failures, and loose modular connections.
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Get help if your smartphone screen freezes, remains completely black, or does not respond to your touch. You can try ...
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If your fingerprint sensor is not recognizing your print or isn't responding, a quick adjustment or cleaning usually ...
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If your Fairphone device was dropped or exposed to liquid, taking swift action can prevent permanent hardware damage....
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If your phone will not turn on or charge, this article outlines your next steps. You might need to test your charging...
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If your Fairphone has stopped charging completely or will not turn on when plugged in, a few quick checks can help yo...
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This guide explains how to use our interactive tools to diagnose issues and what to check before you reach out to our...